Digitalization and the evolution of service
In all industries, and all over the globe, most companies are talking about digitalization and the Internet of Things. But in Konecranes Service, we are not just talking about the industrial internet, we are already using it, transforming the delivery of maintenance services in every aspect of our day-to-day operations.
Our customers expect transparency, speed and real-time service and we can provide it with the processes and systems that make up our digital ecosystem. From our back-end systems that help us manage our customer relationships, assets and service activities to our front-end customer portal, ecommerce site and apps.
We are also leading the way in the pursuit of prescriptive maintenance. The evolution from preventive to predictive maintenance is well underway. Preventive maintenance is supplemented with condition monitoring, advanced inspections and analytics. Data provides insights which drive recommendations and actions. A cycle of “data, insights, actions” begins, and as this cycle repeats over time, our maintenance predictions become faster and more precise.
Expert guidance, real results
We’re here to partner with you throughout the entire lifecycle of your equipment to help you see real improvements in safety, productivity, sustainability and lifecycle costs. Deep industry knowledge and process understanding combined with data analysis from the hundreds of thousands of assets of all makes and models that we service each year helps us provide insights to guide maintenance decisions and optimize your operations.
Our comprehensive technical training and certification programs for inspectors and technicians are supported by a global network of experts. And with the largest service network in the industry, you benefit from local experts with access to a wealth of knowledge from around the globe.
Connecting with service customers on a personal basis
Our consultative approach can help guide your decision making. We don’t just drop off a report on the way out. We take time to meet with you one-on-one and share our findings, provide recommendations based on our industry-leading expertise and discuss how each action impacts your operations and the entire health of your business.
Inspection and preventive maintenance services include several key consultations including:
Assessing risks and providing recommendations
Our proprietary Risk and Recommendation Method is the basis of our inspection and preventive maintenance processes. No matter what service is being performed, Konecranes Risk and Recommendation Method drives our evaluations and consultative processes, giving you a safety and production advantage.
- A component is inspected in order to ascertain its condition
- The component is either in acceptable condition or it needs attention
- Exceptions (failures, deficiencies, violations) are documented
- Each exception is assigned one of three risk types (safety risk, production risk, undetermined condition)
- In addition to exceptions, improvement opportunities are identified
- Recommended actions are provided for each exception and improvement opportunity
Risks and recommendations are highlighted in your Service Report and noted on the yourKONECRANES customer portal to help you prioritize maintenance actions and take advantage of improvement opportunities.
