Expert guidance, real results
We’re here to partner with you throughout the entire lifecycle of your equipment to help you see real improvements in safety, productivity, sustainability and lifecycle costs. Deep industry knowledge and process understanding combined with data analysis from the hundreds of thousands of assets of all makes and models that we service each year helps us provide insights to guide maintenance decisions and optimize your operations.
Our comprehensive technical training and certification programs for inspectors and technicians are supported by a global network of experts. And with the largest service network in the industry, you benefit from local experts with access to a wealth of knowledge from around the globe.
Business Review
Once a year or as needed, we’ll conduct a Business Review at our customer’s management level. This is an in-depth review of our service relationship—looking at progress, feedback and documented value. We’ll discuss recommendations and plan jointly. The Business Review will be performed using data on yourKONECRANES.com.
Safety Review
Whenever a safety-related risk is detected, the inspector or technician will carry out a Safety Review with the customer before leaving the site or returning the equipment to operation.
Visit Review
At the completion of each service request, the inspector or technician will perform a Visit Review on site to share the insights of their inspection or maintenance findings, review the identified risks and improvement opportunities, and obtain decisions on recommended actions.
Service Review
Within two business days, the local branch will follow up with a Service Review. We’ll go through open risk/recommendations and quotations to address them, answer the customer’s questions or concerns and document next steps. The service review will be performed using data on yourKONECRANES.com.
Business Review
Once a year or as needed, we’ll conduct a Business Review at our customer’s management level. This is an in-depth review of our service relationship—looking at progress, feedback and documented value. We’ll discuss recommendations and plan jointly. The Business Review will be performed using data on yourKONECRANES.com.
Safety Review
Whenever a safety-related risk is detected, the inspector or technician will carry out a Safety Review with the customer before leaving the site or returning the equipment to operation.
Improvement Opportunity
Indicates a potential opportunity to improve the safety, productivity, application or useful life of the asset. These suggestions are not necessarily tied to a particular fault.
Safety Risk
Indicates an unsafe condition. Failure to remedy such condition before continued operation of the identified asset may result in personal injury, including death, or property damage.
Production Risk
Indicates an inefficient condition. Failure to remedy such condition before continued operation of the identified asset may result in inefficient asset performance or an interruption in production.
Undetermined Condition
Indicates that the condition could not be verified through visual inspection as a result of asset configuration and/or obstruction.
Improvement Opportunity
Indicates a potential opportunity to improve the safety, productivity, application or useful life of the asset. These suggestions are not necessarily tied to a particular fault.
Safety Risk
Indicates an unsafe condition. Failure to remedy such condition before continued operation of the identified asset may result in personal injury, including death, or property damage.
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